Expert Appliance Repair with Same-Day Service

Last Updated: February 6, 2026

SameDay Appliance Repair Riviera Maya (“we,” “our,” or “the Company”) is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, and share your personal information when you use our services, visit our website at Samedayrivieramaya.com, or communicate with us by phone, SMS, or email.

1. Information We Collect
We may collect the following types of personal information:

• Contact Information: Name, phone number, email address, and service address.
• Service Information: Details about your appliance repair needs, service history, and appointment dates and times.
• Communication Data: Records of phone calls, SMS messages, and emails exchanged between you and our business.
• Payment Information: Billing details necessary to process payments for our services.
• Website Data: IP address, browser type, pages visited, and cookies when you use our website.

2. How We Use Your Information
We use the information we collect to:

• Schedule and provide appliance repair services
• Send appointment confirmations, reminders, and service updates via SMS and email
• Respond to inquiries and customer service requests
• Process payments
• Improve our services and customer experience
• Comply with legal obligations

3. SMS / Text Messaging
By contacting us or requesting our services, you consent to receive service-related SMS messages, including:

• Appointment confirmations and reminders
• Technician arrival notifications
• Service follow-up messages

Message frequency may vary. Message and data rates may apply depending on your mobile carrier.
You may opt out of SMS messages at any time by replying STOP to any message. Reply HELP for assistance. We will not use your phone number for marketing or promotional messages without your explicit consent.

4. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties.
We may share your information only in the following situations:

• Service Providers: With trusted third parties that help operate our business (such as scheduling software, payment processors, or SMS service providers).
• Legal Requirements: When required by law, regulation, or legal process.
• Business Protection: To protect the rights, property, or safety of our business, customers, or others.

5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of internet transmission or electronic storage is completely secure.

6. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Service records are generally retained for up to three (3) years.

7. Your Rights
Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of SMS communications by replying STOP

To exercise any of these rights, please contact us using the information below.

8. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.

10. Contact Us
If you have any questions about this Privacy Policy or our data practices, you may contact us at:
SameDay Appliance Repair Riviera Maya
Email: samedayrivieramaya@gmail.com
Phone: (984) 158-7776

Last Updated: February 6, 2026

Welcome to SameDay Appliance Repair Riviera Maya. By using our services, visiting our website, or communicating with us, you agree to the following Terms and Conditions. Please read them carefully.

1. Services
SameDay Appliance Repair Riviera Maya provides residential and commercial appliance repair services throughout the Riviera Maya region. Our services include diagnostics, repair, and maintenance of household appliances such as refrigerators, washers, dryers, dishwashers, ovens, and other related equipment.

2. SMS / Text Messaging Terms
By providing your phone number and requesting our services, you consent to receive service-related text messages from SameDay Appliance Repair Riviera Maya. These messages may include:

• Appointment confirmations and scheduling updates
• Dispatch and technician arrival notifications
• Service follow-ups and feedback requests

Program Name: SameDay Appliance Repair Riviera Maya Service Notifications
Message Frequency: Message frequency varies based on your interaction with our services, typically between 1–5 messages per service appointment.
Message & Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan.
Opt-Out: You may stop receiving text messages at any time by replying STOP to any message. After opting out, you will receive one final confirmation message and no further SMS communications.
Help: For assistance, reply HELP to any message or call us at (984) 158-7776.
Supported Carriers: Major mobile carriers operating in Mexico are supported.

3. Appointments & Scheduling
We make every effort to accommodate your preferred schedule. However, arrival times are estimates and may vary due to traffic, prior service calls, parts availability, or other circumstances beyond our control.

4. Pricing & Payment
Our fees may include a diagnostic/service call fee, labor charges, and the cost of replacement parts.
All pricing will be communicated and approved before repair work begins. By authorizing the repair, you agree to pay for all services performed.
Payment is due at the time of service unless otherwise agreed in writing.

5. Warranty
We provide a limited warranty on our repair work. Warranty terms and duration will be communicated at the time of service.
The warranty covers defects in workmanship but does not cover:

• Pre-existing conditions
• Misuse or neglect
• Electrical or structural issues unrelated to the repair performed
• New or unrelated appliance failures

6. Limitation of Liability
To the fullest extent permitted by law, SameDay Appliance Repair Riviera Maya, its employees, contractors, and agents shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from or related to our services.
Our total liability for any claim shall not exceed the amount paid by you for the specific service giving rise to the claim.

7. Cancellation Policy
You may cancel or reschedule an appointment at no charge by providing at least two (2) hours’ notice before your scheduled service window.
Late cancellations or missed appointments may be subject to a cancellation fee.

8. Customer Responsibilities
You agree to:

• Provide accurate contact and service address information
• Ensure safe and reasonable access to the appliance requiring service
• Be present during the service appointment (or have an authorized adult present)
• Inform the technician of any known hazards or conditions that may impact the repair

9. Intellectual Property
All content on our website, including text, graphics, logos, and images, is the property of SameDay Appliance Repair Riviera Maya and is protected by applicable intellectual property laws. Unauthorized use is prohibited.

10. Privacy
Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

11. Governing Law
These Terms and Conditions are governed by and interpreted in accordance with the laws of the State of Quintana Roo, Mexico, without regard to conflict of law principles.

12. Changes to These Terms
We reserve the right to modify these Terms and Conditions at any time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of our services after changes are posted constitutes your acceptance of the updated terms.

13. Contact Us
If you have questions regarding these Terms and Conditions, please contact us:
SameDay Appliance Repair Riviera Maya
Email: samedayrivieramaya@gmail.com
Phone: (984) 158-7776